We entered into what became a long term series of projects with Dean after some lengthy due diligence of Web design companies. Whereas other companies were disinterested or willing to say anything to get the job, Dean was honest about what we wanted and what could be done within the time and budget we had and what he could deliver. He was also interested in the projects and added a different perspective that made the sites better. And he consistently met his promises.
His approach to web-architecture is great; he knows what he can do and often sets about stretching himself and delivers some great work. The design work is very good — and he knows that design follows architecture. The budget is also very good. But Dean is a perfectionist so it can take time; but like many things, the wait is well worth it.
In business I have worked with other web companies so i can compare him to those — Dean is more nimble and you talk with the guy who does the work — a direct interface. With larger companies you meet with “sales” and what they promise sometimes is delivered by the technical team. With Dean what’s promised is delivered.